The new standard in business communication.

Elevate your customer experience with text messages, multi media, email, direct to voicemail and more. All rolled into one beautiful app.

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So simple… Yet so powerful.

Here are a few benefits put in the spotlight. Everything to make your customer experience flawless at your disposal.

Go mobile or go home.

If your business is not texting and engaging via mobile, you are behind the 8 ball! Just a few things to consider

  • 91% of all US citizens have their cells phones within reach 24/7
  • It takes 90 minutes on average to respond to an email, it takes 90 seconds to respond to a text.
  • The average person checks their cell phone over 150 times per day.
  • 98% of text messages are read, compared to 22% email, 29% tweets and 12% of facebook.
  • Over 70% of consumers fells a text is an appropriate way to get their attention.

Frequently Asked Questions

Can’t find what you’re looking for? Please call or email us.

How many characters may I include in a text message?

A standard text message is limited to 160 characters. Touchpoints offers exclusive technology that allows up to 1600 characters. Characters means letters, numbers, spaces, symbols and punctuation.

Can you forward incoming texts to my email address? And can I respond from that email?

Yes and Yes!

How come some of my contacts didn’t receive a text that I sent them?

First, please make sure that the recipient has text messaging enabled with his/her carrier. If your recipient uses a pre-paid mobile phone service, his/her balance may be too low (assuming he/she pays for incoming text messages). Other reasons that a recipient may not receive a text message include (but are not limited to): memory full, out of network, and a network error, carrier blacklist enablement, or spam filter executed by major carriers.

Can I send single text messages.

Yes. Instead of selecting a group of contacts, select a single contact when you compose your message.

Can you guarantee delivery of every text message that I send?

Unfortunately, we cannot. As text messaging is a store-and-forward technology dependent on carriers and their networks, it is impossible to guarantee delivery of a text message. (although the open rate is over 97%)

Can you forward incoming texts to my personal mobile phone? And can I respond from my phone?

Yes and Yes!

How long does it take to deliver my messages?

Text messages are usually delivered to mobile phones at a rate of one message per second. Thus the larger the list the longer it takes to get to all of them. During peak hours, there could be a short delay. Please note that additional delays may occur if recipient’s phone is turned off or out of the coverage area.

Can I receive and respond to individuals from the group text messages that I sent?

Yes you can! And every contact is on an individual thread, communicating with you one on one. No one else will be able to see their communication with you.

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